Terms of service

These Terms and Conditions (“Terms”) govern your access to and use of studio.condesagin.com and any purchases made through the website.

The website and online store are operated by Condesa Ginebra Mexico S de RL de CV (“Studio Condesa Gin,” “Condesa Gin,” “we,” “us,” or “our”), with an address at:

Bosque de Capulines 235
Bosque de las Lomas
Miguel Hidalgo
Mexico City, C.P. 11700
Mexico

By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. General Terms

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

We reserve the right to update, modify, or replace these Terms at any time by posting an updated version on our website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use our website and place an order.

If you are purchasing products on behalf of another person or organization, you represent that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to accurately describe and display our products, including their materials, colors, dimensions, characteristics, and availability.

However, colors and visual characteristics may vary depending on your device, monitor, browser, lighting, manufacturing process, or other factors.

Product images are provided for illustrative purposes and may not always represent the exact appearance of an individual item.

We reserve the right to:

Modify product descriptions or specifications.
Change or discontinue products.
Limit quantities available for purchase.
Correct errors in product information.
Restrict the availability of products to particular geographic regions.

Any product availability displayed on the website is subject to change without notice.

4. Made-to-Order Products

Certain Studio Condesa Gin products may be made to order or produced specifically after an order is placed.

Made-to-order products may require additional processing time before shipment.

Any applicable production or processing time will be communicated on the relevant product page, during checkout, or through other order information.

Because these products may be produced specifically in response to an order, they may be subject to different cancellation, return, or refund conditions as described in our Returns & Refunds Policy, except where applicable law provides otherwise.

5. Prices

Prices displayed on the website are shown in the currency indicated at the time of purchase.

Prices may change at any time without prior notice.

The final price applicable to your purchase will be the price displayed at checkout before you submit your order.

Depending on your location, applicable taxes, duties, customs charges, or other government-imposed fees may apply.

For orders shipped to the United States, applicable sales taxes may be calculated and collected at checkout where required.

For orders shipped to Mexico, applicable taxes may be included or calculated as required by applicable law and the checkout configuration.

6. Orders

When you place an order, you are making an offer to purchase the products selected in your cart.

After you submit your order, you may receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for legitimate reasons, including:

Product availability.
Pricing or listing errors.
Payment authorization issues.
Suspected fraud or unauthorized activity.
Incorrect customer information.
Shipping restrictions.
Technical errors.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been processed, we will issue the applicable refund.

7. Order Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

Name.
Billing information.
Shipping address.
Email address.
Telephone number.
Payment information.
Other information necessary to process your order.

You are responsible for ensuring that your information is accurate.

If incorrect or incomplete information prevents delivery, additional shipping charges may apply where permitted by law.

8. Payment

Payments are processed through payment services available through our Shopify checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel transactions where a payment cannot be properly authorized or where we reasonably suspect fraud or unauthorized activity.

Payment providers may have their own terms and privacy policies.

9. Shipping and Delivery

We currently ship to Mexico and the United States.

Shipping options, costs, and estimated delivery times are displayed during checkout when available.

Shipping services are managed with the assistance of Segmail/eShip and applicable shipping carriers.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Carrier delays.
Weather.
Operational disruptions.
Incorrect or incomplete shipping information.
Remote or limited-coverage locations.
Customs procedures.
High shipping volumes.
Other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

10. International Orders

For orders shipped between Mexico and the United States, the customer is responsible for providing accurate shipping information.

Depending on the destination and applicable regulations, customs duties, import taxes, brokerage fees, or other charges may apply.

Where applicable, such charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Customs authorities may delay shipments or require additional information.

We are not responsible for delays caused by customs authorities or for charges imposed by government authorities or carriers.

11. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy.

The applicable policy may vary depending on:

The product purchased.
Whether the product was made to order.
The condition of the product.
The reason for the return.
The customer's location.
Applicable consumer protection laws.

Nothing in these Terms is intended to limit rights that cannot legally be waived under applicable consumer protection laws.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible at:

hola@condesagin.com

We may request photographs, order information, packaging information, or other documentation necessary to evaluate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or other appropriate remedy.

13. Intellectual Property

All content available through the website, including but not limited to:

Logos.
Trademarks.
Product names.
Photography.
Illustrations.
Artwork.
Graphics.
Designs.
Text.
Videos.
Audio.
Website layouts.
Product descriptions.

is owned by or licensed to Condesa Gin or its respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our content without our prior written permission.

The Condesa Gin and Studio Condesa Gin names, logos, trademarks, and associated branding may not be used without authorization.

14. User Content and Reviews

If you submit reviews, comments, photographs, feedback, or other content to us or through the website (“User Content”), you represent that:

You have the right to submit the content.
The content does not violate the rights of another person.
The content does not contain unlawful, defamatory, fraudulent, or abusive material.
The content does not infringe intellectual property, privacy, or other rights.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with our business and marketing activities.

We reserve the right to remove User Content that violates these Terms or applicable law.

15. Third-Party Services

Our website may use third-party services and applications to provide functionality such as:

Ecommerce services.
Payments.
Marketing.
Analytics.
Shipping.
Customer service.
Fraud prevention.
Other business functions.

These services may have their own terms and privacy policies.

Our use of third-party services does not make those providers parties to the sale between you and Studio Condesa Gin.

16. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform through which we offer our products and process online transactions.

The purchase of products is a transaction between you and Studio Condesa Gin. Shopify is not the seller of our products and is not responsible for the products we sell or the fulfillment of your order. Shopify's current merchant terms similarly establish that the merchant, rather than Shopify, is responsible for the goods, transactions, refunds, returns, and applicable legal compliance.

17. Prohibited Uses

You may not use our website or its content:

For any unlawful purpose.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To engage in fraud or unauthorized transactions.
To interfere with website security or functionality.
To introduce malicious code or harmful software.
To collect information about other users without authorization.
To impersonate another person or entity.
To abuse, harass, threaten, or discriminate against others.
To interfere with the operation of the website.
To attempt unauthorized access to our systems or accounts.

We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms have been violated.

18. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping information, or other content.

We reserve the right to correct such errors and to update information at any time.

If an error materially affects an order that you have already placed, we may contact you to provide available options, including cancellation and refund where applicable.

19. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to:

Maintenance.
Technical issues.
Updates.
Security incidents.
Service provider outages.
Events outside our reasonable control.

We may modify, suspend, or discontinue any part of the website at any time.

20. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will be uninterrupted, completely secure, or free from errors.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Condesa Gin will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

Nothing in these Terms is intended to waive or restrict mandatory consumer protections applicable to customers in Mexico, the United States, or any other jurisdiction where our products are lawfully sold.

22. Force Majeure

We will not be responsible for delays or failures to perform our obligations caused by circumstances beyond our reasonable control, including:

Natural disasters.
Severe weather.
Fires.
Floods.
Pandemics or public health emergencies.
Government actions.
Labor disputes.
Transportation disruptions.
Carrier failures.
Internet or telecommunications failures.
Cybersecurity incidents.
Supplier disruptions.
Other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the effects of such events.

23. Governing Law

These Terms are governed by the laws applicable to Condesa Ginebra Mexico S de RL de CV, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws of their place of residence.

For consumers located in the United States, applicable state and federal consumer protection laws may provide rights that cannot be waived by contract.

For consumers located in Mexico, applicable Mexican consumer protection laws, including the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), may apply to the transaction.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Condesa Gin regarding your use of the website and purchases made through it.

If there is a conflict between these Terms and a specific policy governing a particular transaction, the specific policy will control to the extent necessary to resolve that conflict.

26. Changes to These Terms

We may update these Terms from time to time.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. Contact Us

If you have questions about these Terms, your order, or our products, please contact us:

Condesa Ginebra Mexico S de RL de CV