Privacy policy

Condesa Ginebra Mexico S de RL de CV (“Condesa Gin,” “we,” “us,” or “our”), with its address at Bosque de Capulines 235, Bosque de las Lomas, Miguel Hidalgo, Mexico City, C.P. 11700, Mexico, is responsible for the processing of personal information collected through studio.condesagin.com, including information collected through our online store, forms, account features, and other services available through the website.

This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices and rights available to you.

Because Studio Condesa Gin serves customers in both Mexico and the United States, certain privacy rights may apply depending on where you live and the applicable law.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information You Provide Directly

When you create an account, place an order, subscribe to our communications, contact us, complete a form, or otherwise interact with our website, we may collect:

Name.
Email address.
Telephone number.
Billing address.
Shipping address.
City, state, postal code, and country.
Account information.
Order and purchase information.
Payment-related information.
Product preferences and interests.
Information you provide when contacting customer service.
Information included in reviews, messages, or other communications.

Payment card information may be processed directly by our payment providers. We do not necessarily have access to your complete payment card number.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Operating system.
Device type.
Pages visited.
Products viewed.
Referring website or source.
Date and time of visits.
Information about how you interact with our website.
Cookies and similar identifiers.
Information related to shopping sessions and cart activity.

This information may be used to operate, secure, analyze, and improve our website and services.

2. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders.
Processing payments.
Shipping and delivering purchases.
Providing order confirmations, shipping updates, and other transactional communications.
Managing customer accounts.
Providing customer service.
Responding to questions and requests.
Managing returns, exchanges, refunds, and order-related issues.
Providing information about our products and collaborations.
Sending marketing communications where permitted.
Personalizing marketing communications and shopping experiences.
Understanding how customers interact with our website.
Analyzing website and ecommerce performance.
Improving products, services, content, and website functionality.
Preventing fraud, abuse, and unauthorized activity.
Maintaining website and account security.
Complying with legal obligations.
Establishing, exercising, or defending legal claims and rights.

3. Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate Studio Condesa Gin.

Shopify may process personal information in connection with providing its ecommerce services, including information associated with customer orders, accounts, payments, website activity, and store operations.

Shopify may also work with third-party service providers and applications used by merchants. Shopify explains that merchants may use non-Shopify services such as applications, payment gateways, and shipping providers, and that those providers may have their own privacy practices.

For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.

4. Klaviyo and Marketing Communications

We use Klaviyo as a marketing automation and customer communications platform.

Klaviyo may process personal information on our behalf, including information such as:

Name.
Email address.
Telephone number.
IP address.
Cookie identifiers.
Marketing preferences.
Website and product interaction information.
Purchase and order-related information.

Klaviyo states that customer data processed through its platform may include names, email addresses, phone numbers, IP addresses, and cookie data.

We may use Klaviyo to:

Manage email subscriptions.
Send marketing communications.
Send automated communications.
Segment audiences.
Personalize communications.
Analyze campaign performance.
Understand interactions with our emails and website.
Provide relevant product and brand communications.

You may unsubscribe from marketing emails at any time by using the “Unsubscribe” link included in our emails or by contacting us at hola@condesagin.com.

5. Klaviyo Cookies and Website Tracking

Klaviyo's documentation states that its __kla_id cookie may be used to identify visitors and associate browsing activity with customer profiles when a visitor becomes identifiable. Depending on the configuration, this may include activities such as website visits, page views, product views, form submissions, email interactions, and checkout activity.

These technologies may be used for analytics and marketing purposes and are not necessarily required for the basic operation of the website.

The availability and behavior of these technologies may depend on our website configuration, applicable consent mechanisms, browser settings, and the services enabled on the website.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, maintain shopping functionality, understand website usage, analyze performance, and support marketing activities.

Cookies may be used for purposes such as:

Essential website functionality.
Shopping cart and checkout functionality.
Account functionality.
Website analytics.
Marketing and advertising.
Personalization.
Measuring campaign performance.
Understanding product and website interactions.

Third-party services, including Shopify, Klaviyo, analytics providers, advertising platforms, and other applications integrated into our website, may also use cookies or similar technologies.

You may manage or delete cookies through your browser settings. Depending on your location and the technologies used on the website, additional cookie or consent controls may also be available.

Disabling certain cookies may affect website functionality.

7. Shipping and Logistics Providers

We use Segmail and its eShip platform, together with shipping carriers and logistics providers, to help process and deliver orders.

To fulfill an order, we may provide logistics providers with information necessary to ship the purchase, including:

Customer name.
Shipping address.
City, state, postal code, and country.
Telephone number.
Email address, when necessary.
Order information.
Package information.

This information is used for purposes such as shipping quotations, generating shipping labels, arranging pickup and delivery, tracking shipments, and resolving delivery incidents.

The information provided to shipping and logistics providers is limited to what is reasonably necessary to provide these services.

8. Payments

Payments are processed through payment providers and services integrated with Shopify.

Depending on the payment method selected, payment providers may collect and process information necessary to authorize and complete the transaction, prevent fraud, and comply with applicable legal and financial requirements.

We do not necessarily receive or store your complete payment card information.

Payment providers may have their own privacy policies and terms governing their processing of personal information.

9. Information Shared with Third Parties

We may share personal information with service providers and business partners that help us operate our business and provide our services.

These may include:

Shopify and Shopify-related services.
Payment processors.
Klaviyo and marketing service providers.
Segmail, eShip, and shipping carriers.
Website hosting and technology providers.
Analytics providers.
Customer service providers.
Fraud prevention and security providers.
Professional advisors.
Other providers necessary to operate our business.

We may also disclose information when reasonably necessary to:

Comply with applicable law.
Respond to lawful requests from authorities.
Prevent fraud or unlawful activity.
Protect our rights, property, or safety.
Enforce our terms and policies.
Establish, exercise, or defend legal claims.

We do not sell your personal information in exchange for monetary consideration.

10. International Processing and Transfers

Because we operate an ecommerce business serving customers in both Mexico and the United States, personal information may be processed in countries other than the country in which you live.

Some of our service providers may operate internationally or use infrastructure located outside Mexico or the United States.

For example, Shopify and Klaviyo operate international services and infrastructure. Shopify's current documentation explains that merchants may use Shopify and third-party services to process customer information, while Klaviyo's documentation describes its processing of customer data through its services.

Where required, we will take reasonable measures to ensure that international transfers and processing are handled in accordance with applicable privacy laws.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy.
Provide our services.
Maintain customer and transaction records.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Prevent fraud and abuse.
Establish, exercise, or defend legal claims.

Retention periods vary depending on the type of information and the purpose for which it was collected.

When information is no longer necessary and there is no legal or legitimate reason to retain it, we may delete, anonymize, or otherwise securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Privacy Rights in Mexico

If you are located in Mexico, you may have rights under applicable Mexican privacy laws, including Access, Rectification, Cancellation, and Objection (ARCO rights).

You may request:

Access — information about the personal data we hold about you and how we use it.

Rectification — correction of inaccurate or outdated personal information.

Cancellation — deletion of your personal information where legally applicable.

Objection — objection to certain processing of your personal information where permitted by law.

To exercise these rights, contact:

hola@condesagin.com

We may request information necessary to verify your identity and process your request.

Requests will be handled in accordance with applicable Mexican law and the applicable statutory timeframes.

14. Privacy Rights in the United States

Depending on your state of residence and the applicable law, you may have additional rights regarding your personal information.

These rights may include, where applicable:

The right to know or access personal information.
The right to correct inaccurate personal information.
The right to request deletion of personal information.
The right to opt out of certain forms of targeted advertising or sale/sharing of personal information.
The right to appeal certain decisions regarding privacy requests.
The right to receive information about how personal information is collected and used.

We do not sell personal information for monetary consideration.

If you wish to submit a privacy request, contact us at:

hola@condesagin.com

We may need to verify your identity before processing certain requests.

The rights available to you may depend on the state in which you reside and applicable legal thresholds and exceptions.

15. Marketing Preferences

You can opt out of marketing communications at any time.

To unsubscribe from marketing emails, use the “Unsubscribe” link included in the communication.

You may also contact: hola@condesagin.com.

16. SMS/Text Messaging

When you opt in to our SMS program, you agree to receive recurring automated marketing text messages from Condesa Gin at the phone number you provide. You must be 21 or older to subscribe. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell, rent or share your phone number or SMS opt-in data with third parties for their marketing purposes. We share it only with service providers that help us run our SMS program.

Please note that opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account-related messages, or other communications necessary to complete a transaction or provide requested services.

17. Third-Party Websites and Services

Our website may contain links to or integrations with websites, social media platforms, applications, or other services operated by third parties.

When you interact directly with a third-party service, its own privacy policy and terms may apply.

We recommend reviewing the privacy practices of third-party services before providing personal information.

18. Children's Privacy

Studio Condesa Gin is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us at hola@condesagin.com.

We will review the request and take appropriate action where required.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, third-party providers, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Condesa Ginebra Mexico S de RL de CV

Bosque de Capulines 235
Bosque de las Lomas
Miguel Hidalgo
Mexico City, C.P. 11700
Mexico

Email: hola@condesagin.com

Website: studio.condesagin.com

Cookie Policy

This Cookie Policy explains how Condesa Ginebra Mexico S de RL de CV (“Condesa,” “we,” “us,” or “our”) uses cookies and similar technologies on studio.condesagin.com (the “Website”).

This Website is an ecommerce store operated using Shopify and offers branded products and merchandise, including clothing, accessories, art, personal care products, incense, and other goods.

By using the Website, you may encounter cookies and similar technologies used for essential website functionality, analytics, marketing, advertising, personalization, and security. Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

For information about how we process personal information more generally, please see our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that websites place on your browser or device when you visit a website. They allow the website to recognize your browser, remember certain information, maintain your shopping session, and provide or measure certain services.

We may also use technologies similar to cookies, including pixels, tags, web beacons, local storage, advertising identifiers, and other tracking technologies.

These technologies may collect information such as:

IP address;
Browser type and version;
Device type and operating system;
Pages and products viewed;
Referring websites;
Dates and times of visits;
Shopping cart activity;
Purchase and conversion activity;
Interactions with emails and advertisements; and
Other website usage or interaction information.

2. How We Use Cookies

We may use cookies and similar technologies for the following purposes:

Strictly Necessary Functions

These technologies are necessary for the Website to function properly. They may be used to:

Maintain shopping carts;
Support checkout;
Process orders;
Maintain secure sessions;
Remember essential account information;
Prevent fraud and abuse;
Maintain website security;
Enable basic navigation; and
Provide other essential ecommerce functionality.

Because these technologies are necessary for the operation of the Website, they may not be available for opt-out through certain cookie-management tools.

Functional Technologies

These technologies may allow the Website to remember preferences and provide enhanced functionality, such as:

Language preferences;
Regional or currency preferences;
Certain website settings; and
Other functionality that improves your experience.

Analytics Technologies

We may use analytics technologies to understand how visitors use the Website and how the Website performs.

These technologies may help us understand:

Number of visitors;
Traffic sources;
Pages and products viewed;
Website navigation;
Website performance;
Shopping and conversion activity; and
How visitors interact with our Website.

3. Shopify

Our Website is operated using Shopify, which provides the ecommerce infrastructure used to operate the store, shopping cart, checkout, order processing, and related functionality.

Shopify may use cookies and similar technologies for purposes including:

Shopping cart functionality;
Checkout;
Authentication;
Security;
Fraud prevention;
Website functionality;
Analytics; and
Other ecommerce services.

Some Shopify cookies may be strictly necessary for the Website and checkout to operate.

Shopify may also process certain information independently in accordance with its own policies and terms.

4. Klaviyo

We use Klaviyo for email marketing, customer communications, audience segmentation, marketing automation, campaign measurement, and related services.

Depending on our configuration and your preferences, Klaviyo may use cookies, pixels, and similar technologies to:

Recognize website visitors;
Measure interactions with our emails;
Understand website activity;
Track product and website interactions;
Measure marketing campaigns;
Associate website activity with marketing communications;
Support audience segmentation; and
Improve the effectiveness of our marketing.

Klaviyo may use identifiers such as the __kla_id cookie or other technologies depending on the services and configuration enabled on the Website.

If you receive marketing communications from us, those communications may also contain technologies that allow us to determine whether an email was opened or whether certain links were clicked.

You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in our communications.

5. Google

We may use Google services, including Google Analytics and Google Ads, to understand Website activity, measure performance, measure advertising effectiveness, attribute conversions, and support advertising or remarketing activities.

Depending on the services enabled and your consent choices, Google may use cookies and similar technologies to collect or process information such as:

Website visits;
Pages and products viewed;
Browser and device information;
Traffic sources;
Advertising interactions;
Conversion events; and
Other Website activity.

Depending on the configuration in use, Google technologies may include identifiers or cookies such as:

_ga;
_gcl_; and
Other Google-related cookies or identifiers.

The specific cookies used may vary depending on the Google services enabled, your browser, your location, your consent preferences, and changes to Google's services.

Google may process information according to its own privacy policies.

6. Meta

We may use Meta Pixel and related Meta technologies to measure and improve the effectiveness of advertising and marketing activities.

Meta technologies may be used to:

Measure Website visits and interactions;
Measure advertising performance;
Attribute conversions;
Understand interactions with advertisements;
Create or measure advertising audiences;
Support remarketing;
Improve advertising campaigns; and
Analyze customer interactions with the Website.

Depending on the configuration in use, Meta may use cookies or similar identifiers such as:

_fbp;
_fbc; and
Other Meta-related identifiers or technologies.

The specific technologies used may vary depending on the Meta services enabled, your browser, your consent preferences, and changes to Meta's services.

Meta may process information according to its own privacy policies.

7. Advertising and Marketing Technologies

We may use advertising and marketing technologies provided by third parties, including Google and Meta, to understand the effectiveness of our campaigns and to support advertising activities.

These technologies may allow us to:

Measure advertisements;
Determine whether an advertisement resulted in a Website visit or purchase;
Measure conversions;
Understand which products or pages users interact with;
Create or analyze advertising audiences;
Limit repetitive advertising;
Improve campaign performance; and
Deliver more relevant advertising where permitted.

Advertising technologies may collect information about your browser, device, Website activity, and interactions with advertisements.

Where required by applicable law, we will obtain consent before using non-essential advertising cookies or similar technologies.

8. Cookie Categories

The cookies and similar technologies used on the Website may generally fall into the following categories:

Category	Examples	Purpose
Strictly Necessary	Shopify and essential session technologies	Shopping cart, checkout, security, authentication and core Website functionality
Functional	Preference and similar technologies	Remember settings and improve Website functionality
Analytics	Google Analytics and similar technologies	Understand traffic, Website usage and performance
Marketing / Advertising	Google Ads, Meta Pixel, Klaviyo	Measure campaigns, attribute conversions and support marketing and advertising

The exact cookies and technologies used may change over time as we add, remove, or modify services and integrations.

9. Third-Party Cookies and Technologies

Some cookies and similar technologies may be placed or controlled by third-party service providers that operate services on our behalf or provide services integrated with the Website.

These providers may include:

Shopify;
Klaviyo;
Google;
Meta;
Analytics providers;
Advertising providers;
Payment providers;
Security providers; and
Other service providers integrated into the Website.

Third-party providers may process information collected through these technologies in accordance with their own privacy policies and terms.

We do not control all third-party technologies and their practices may change independently of us.

10. Cookie Duration

Cookies may be:

Session Cookies

These cookies are generally deleted when you close your browser.

Persistent Cookies

These cookies remain on your device for a defined period or until you delete them.

The duration of a cookie may vary depending on the provider, the purpose of the cookie, and the configuration of the service.

Because third-party providers may change their technologies, the duration of specific cookies may also change.

11. Managing Cookies

You may be able to control or delete cookies through your browser settings.

Most browsers allow you to:

View stored cookies;
Delete existing cookies;
Block cookies;
Block third-party cookies;
Receive notifications before cookies are stored; or
Use private or incognito browsing modes.

However, disabling certain cookies may affect the functionality of the Website. For example, disabling essential cookies may prevent you from using the shopping cart or completing checkout.

Where the Website provides a cookie-consent or preference-management mechanism, you may also use that mechanism to manage applicable non-essential cookies.

12. Do Not Track

Some browsers and devices provide a “Do Not Track” (DNT) setting.

Because there is currently no universally accepted technical standard for responding to DNT signals, our Website may not respond to all DNT signals in the same manner.

We may nevertheless provide cookie and privacy controls as described in this Policy and our Privacy Policy.

13. International Processing

Some of the service providers we use, including Shopify, Klaviyo, Google, and Meta, may process information outside Mexico, including in the United States or other countries.

When using these services, information may therefore be processed or stored in jurisdictions other than the country where you are located.

For additional information about international processing and transfers of personal information, please refer to our Privacy Policy.

14. Personal Information Collected Through Cookies

Some cookies and similar technologies may collect information that, when combined with other information, could be associated with an identifiable individual.

For example, information collected through cookies may be associated with:

An email address;
A customer account;
An order;
A device;
A browser; or
Other identifiers.

Our processing of personal information is described in our Privacy Policy.

Where applicable, you may exercise your privacy rights as described in that policy.

15. Children's Privacy

The Website is intended for general consumers and is not directed toward children.

We do not knowingly use the Website to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us using the information below.

16. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes to our Website;
Changes to the cookies or technologies we use;
Changes to our service providers;
Changes in applicable law; or
Changes to our business practices.

We recommend reviewing this Policy periodically to remain informed about how cookies and similar technologies are used.

17. Contact Us

If you have questions about this Cookie Policy, our use of cookies, or our privacy practices, you may contact us at:

Condesa Ginebra Mexico S de RL de CV
Bosque de Capulines 235
Bosque de las Lomas
Miguel Hidalgo, Ciudad de México
C.P. 11700
México

Email: hola@condesagin.com

Website: studio.condesagin.com

Related policy: Please also review our Privacy Policy for additional information about how Condesa Ginebra Mexico S de RL de CV collects, uses, stores, and protects personal information.