Política de envío

This Shipping Policy applies to purchases made through studio.condesagin.com, operated by Condesa Ginebra Mexico S de RL de CV (“Studio Condesa Gin,” “we,” “us,” or “our”).

We currently ship orders to Mexico and the United States.

1. Shipping Destinations

Studio Condesa Gin currently offers shipping to:

  • Mexico

  • United States

We do not currently offer shipping to other countries.

Shipping availability may vary depending on the destination address, postal code, product, package characteristics, and carrier availability.

2. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The cost may depend on factors including:

  • Shipping destination.

  • Postal code.

  • Package weight.

  • Package dimensions.

  • Products included in the order.

  • Available shipping service.

  • Carrier and service level.

The shipping cost shown at checkout is the applicable shipping charge for the order, unless otherwise stated.

Free Shipping

Studio Condesa Gin currently offers free shipping on qualifying orders of USD $100 or more, subject to the conditions displayed on the website and at checkout.

Promotional shipping offers may be modified, limited, or discontinued at any time.

If a promotion has specific terms or exclusions, those terms will be displayed with the applicable offer.

3. Shipping and Logistics Providers

We use Segmail and its eShip platform to help manage our shipping operations.

Depending on the destination, availability, package characteristics, and service selected, orders may be delivered through different shipping carriers.

Segmail/eShip may be used to:

  • Calculate shipping options.

  • Generate shipping labels.

  • Coordinate carrier pickup.

  • Provide shipment tracking.

  • Manage delivery information.

  • Assist with shipping incidents.

4. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Order processing time is separate from the shipping transit time.

Certain products, including made-to-order products, may require additional processing or production time before they are shipped.

If a product has a specific processing time, the applicable information will be displayed on the product page, during checkout, or in your order communications.

If an order contains both ready-to-ship and made-to-order products, the order may be shipped together once all applicable products are ready unless otherwise communicated.

5. Estimated Delivery Times

Delivery times displayed at checkout or provided through the shipping service are estimated and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on:

  • Shipping destination.

  • Carrier.

  • Service level.

  • Postal code.

  • Weather.

  • High shipping volumes.

  • Carrier delays.

  • Customs processing.

  • Incorrect or incomplete delivery information.

  • Operational disruptions.

  • Other circumstances outside our reasonable control.

The estimated delivery time does not necessarily include the time required to prepare or produce made-to-order products.

6. Shipping to Mexico

Orders shipped within Mexico are subject to the shipping services available for the destination postal code.

Shipping options and applicable costs will be displayed at checkout.

Once the order has been handed over to the carrier, delivery times depend on the selected shipping service and the carrier's operations.

7. Shipping to the United States

We ship eligible products to addresses within the United States.

Shipping costs and available services are displayed during checkout based on the destination and order characteristics.

Depending on the destination and applicable requirements, taxes, duties, customs charges, or other government-imposed fees may apply.

When such charges are not included in the amount shown at checkout, they may be collected by the carrier, customs authority, or another applicable party.

The customer is responsible for applicable charges imposed by authorities or carriers unless otherwise stated at checkout or required by applicable law.

8. Customs and International Shipments

Orders shipped between Mexico and the United States may be subject to customs procedures.

Customs authorities may require additional information or documentation and may inspect or hold a shipment.

Customs-related delays are outside our control.

Where applicable, the customer is responsible for providing accurate information necessary for customs clearance.

We are not responsible for customs delays or charges imposed by government authorities, provided that such limitation is permitted by applicable law.

9. Tracking

When tracking information is available, it may be provided to you by email or through other order communications.

Tracking information is provided by the carrier and may take some time to become active after the shipment has been created.

Carrier tracking information may change during transit and may not always reflect the most recent physical location of a package.

10. Shipping Address

You are responsible for providing a complete and accurate shipping address.

This may include:

  • Full name.

  • Street and number.

  • Apartment, suite, or unit number, when applicable.

  • Neighborhood or locality.

  • City.

  • State.

  • Postal code.

  • Country.

  • Telephone number.

  • Any additional information required for delivery.

If an order cannot be delivered because the information provided is incorrect or incomplete, additional shipping charges may apply where permitted by law.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

11. Failed or Returned Deliveries

If a carrier is unable to deliver an order because of:

  • An incorrect or incomplete address.

  • The recipient being unavailable.

  • Refusal to accept the package.

  • Failure to respond to carrier delivery attempts.

  • Other circumstances attributable to the customer.

the carrier may return the package to us in accordance with its procedures.

If a returned package needs to be shipped again, additional shipping charges may apply.

We will contact you when we receive a returned shipment to determine the available options.

12. Lost or Delayed Packages

If your order appears to be delayed or lost in transit, please contact us at:

hola@condesagin.com

We may work with the carrier or logistics provider to investigate the shipment.

Carrier investigations may require additional time before a shipment can be considered officially lost.

If a package is confirmed as lost, we will determine the appropriate resolution based on the circumstances, the carrier's findings, and applicable law.

13. Damaged Packages

Please inspect your package as soon as you receive it.

If the package or product appears damaged, please contact us as soon as possible at:

hola@condesagin.com

We may request:

  • Order number.

  • Photographs of the package.

  • Photographs of the damaged product.

  • Shipping label or tracking information.

  • A description of the damage.

  • Other information necessary to investigate the issue.

Where possible, please keep the original packaging until the matter has been reviewed.

14. Missing or Incorrect Products

If your order is missing an item or contains a product different from the one you ordered, contact us at hola@condesagin.com as soon as possible.

We will review the order and determine the appropriate solution, which may include replacement, shipment of the missing item, or a refund where applicable.

15. Made-to-Order Products

Some Studio Condesa Gin products are made to order.

These products may require additional production time before shipment.

The applicable production or processing information will be provided on the relevant product page or during checkout when applicable.

Shipping estimates for made-to-order products should be understood as beginning after the applicable production or preparation period, unless otherwise stated.

16. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us immediately at:

hola@condesagin.com

We will attempt to accommodate the request when possible.

Once an order has been processed or transferred to a carrier, we cannot guarantee that the address can be changed.

Any carrier charges associated with an address correction may apply where permitted by law.

17. Shipping Policy and Returns

Shipping-related issues may be subject to our Returns & Refunds Policy.

Nothing in this Shipping Policy is intended to limit consumer rights that cannot legally be waived under applicable law.

For information about cancellations, returns, exchanges, refunds, or defective products, please refer to our Returns & Refunds Policy.

18. Contact Us

For questions regarding shipping, delivery, or tracking, contact us:

Condesa Ginebra Mexico S de RL de CV

Bosque de Capulines 235
Bosque de las Lomas
Miguel Hidalgo
Mexico City, C.P. 11700
Mexico

Email: hola@condesagin.com

Website: studio.condesagin.com